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How to use your customer support system
Posted by IB2 Support Team on 27 April 2012 08:41 AM
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Thank you for using our online support Customer Support System (CSS). It offers fulltime availability and effective communication of our support services. Please follow following instructions to operate the system. Every request regarding user helpdesk, report or feature issues, errors, development and training requests, etc. and our responses, will be carried by “tickets”. After submitting your ticket, you can monitor the status of your issue online without needing to contact directly to our consultants. You can support an issue by an online chat session with one of our consultants, that can be expanded by remote desktop access to your computer offering an “onsite” support experience. For the number of training and development hours that you are entitled to without additional payment, please check your support contract. These numbers are also mentioned on top of the request forms. We can add “Users” and we can add “Managers”. “Managers” can access to all tickets of your company and “Users” only to their own tickets. All users/managers will receive an email with a link to our support center (http://cs.cadena-hrmseries.com/) and a password. To login, please enter your email address (the ones that were declared for registration), and your password that you can reset after login. Our support center can also be accessed through a link on the home page of our web site: www.cadena-hrmseries.com. We are looking forward to support you through our Customer Support System! | ||||
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